Email Logs Overview

The Email Logs store information about all of the Emails that have left your platform. It allows you to examine email content, time stamps, and attachment details. Here, you can also resend emails to the same recipient or to an email address of your choice.

If you are having issues with an email you have sent, or emails in general, please visit this related Troubleshooting page.

To learn how to use the Email Logs, click here.

Where to find Email Logs

Click on the User Icon at the top right hand side of the platform and select Administration:

Within this page, click the menu option Email Logs:

What is stored in the Email Logs?

Within the Email Logs, the following information is stored about each email:

ID
Sender User ID (if the email was not an automatically generated email, the user who manually triggered it will have their User ID listed here)
From
To
Cc
Bcc
Date Created
Date Sent
Attachments
Subject
Body

FAQs

How do I troubleshoot issues with attachments in emails?

If email attachments are not being sent or cannot be opened, check the following:

1. Check the 28-day attachment retention limit

Attachments on communications are stored on the host server for 28 days only. After this period, they are purged for performance. Re-sending an email after 28 days will not include any attachments (sign-in sheets, registers, certificates, etc.).

2. Check the attachment size limit

There is a 20,480 KB (20 MB) limit on email attachments. If the attachment exceeds this size, the email may fail to send. Check the size of your document templates and reduce them if necessary.

3. Check Workflow configuration

If attachments are sent via a Workflow, verify that:

The Workflow Action has a valid Email Template assigned.
The document template linked to the Workflow is generating correctly (preview it from the Workflow Action).
The Workflow instance status is not "Failed" — check the error message column for details.

4. Check the Email Logs

Go to Administration > Email Logs to confirm whether the email was sent. The Email Logs show the date sent, recipient, subject, and whether attachments were included. If the email appears without attachments, the issue is likely with the document template or the 28-day retention window.

5. Check Document Templates

Ensure the Document Template linked to the email is correctly configured and generating output. Preview the template from Administration > Document Templates to verify.

On this page:

1 Where to find Email Logs
2 What is stored in the Email Logs?
3 FAQs

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Email Logs Overview

Where to find Email Logs

What is stored in the Email Logs?

FAQs