Refunding a single line item on an Invoice

Steps to refund an Invoice Item:

1 Find and view the Invoice
2 Partially Refund the Invoice

Related Help Guide Pages

Learn how to refund a single line item on an Invoice

After making a booking for multiple items, a customer may decide they wish to process a refund, but only for one of the line items - rather than the whole Invoice.

In doing so, they need to be able to cancel, refund and credit this line item on their Invoice, so that the rest of the Invoice is valid and the customer gets a partial refund.

Please note that this process is completed automatically for cancellations, you do not need to complete this if you have used the Cancellation Wizard, please see ‘related help guide pages’ for these processes.

Follow this page to learn the steps for refunding a single line item on an Invoice.