eLearning Issues - Troubleshooting

This will be due to the statuses that accessplanit is receives from the package itself. If you want the Delegate to be marked as 'Failed' rather than 'In Progress', you will need to check both the 'Completion Status' and the 'Success Status' output values for your eLearning package, and they should be as follows:

• Completion Status is Complete

• Success Status is Failed

If these are correct, the package won't allow the delegate to re-launch.

You may need to reupload the package when you have updated these setting, the following help guide will provides you with your next steps:

Update an eLearning PackagePreview

SCORM 1.2 can only pass over a completion status, SCORM 2004 can pass over a completion status and a success status. If you are using a SCORM 1.2 package, you will need to ask the Customer Support Team to enable Training Points within your platform and then you will need to update the Minimum Pass Score field against the eLearning course template

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Closing a Course before it is completed will mean that the score hasn't been passed over, any Course should have a button to confirm completing, this is typically followed by a confirmation message updating the Delegate that the Course is finished.

You will need to check that the eLearning Course Template has the 'Auto Complete" option selected. This will ensure that any Delegates who complete their Course moving forward, will auto complete.

This feature is available because there are scenarios where a Course can be passed from a score point of view, but not ‘Completed’ because some sections may have been skipped by the Delegate. If a Course is passed it is essentially completed so this status will update to match if set at an eLearning Course Template

Once selected this option will not work retrospectively for any Delegates who have already completed, a Training Administrator would need to set Delegate statuses on any existing completions.

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Some browsers now block Third-Party Cookies and Cross-Site Tracking by default. Whilst this is beneficial for user privacy, it does prevent SCORM eLearning packages from passing information back to accessplanit. This is an issue for Safari, and can also be affected by the users security settings on all other major internet browsers.

The Platform won't allow an upload if this package is not compatible

Upload your package to SCORM. Go to your Course Library and check the Learning Standard is SCORM 2004 or newer (you can check the dates here - https://scorm.com/scorm-explained/business-of-scorm/scorm-versions)

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If it isn't SCORM compliant, you will need to speak with your Team who created the Package to ensure it is complaint

The version of the package should be SCORM 1.2 or 2004?

Once you have uploaded you Package to SCORM, check to see that the Course runs smoothly by answering any questions or watching any of the content. When you have finished the Course, does it provide a Completion & Success status?

Click on the green ‘Add Content’ button on the top right and 'Import a SCORM, AICC, cAPI or cmi5 package'

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Launch and complete the package through the SCORM test track. If the package requires significant time to complete, then instruct the client to complete the package using the Invitations feature of SCORM Cloud

If yes, please speak with the Customer Support Team for further support

If no, you will need to speak with your Team who created the Package to ensure both of these statuses populate when completed

The Platform will not upload any Packages that are not in a .zip format, check your Package file and try and upload again

When you try to open the file, do you receive an error that states that the file is corrupt? If yes, you will need to speak with your Team who created the eLearning package

Minor eLearning package updates, such as spelling mistakes or cosmetic changes like colour updates within the package, should be updated by following the steps below. You should have your updated eLearning SCORM file ready.

The following help guide page will provide next your next steps:

Update an eLearning Package | 🤏 Minor updates to your eLearning PackagePreview

Major updates to eLearning packages, such as adding a new slide, video, setting changes, or new versions of the packages, need to be updated following the steps below. You should have your updated eLearning SCORM file ready.

The following help guide page will provide next your next steps:

Update an eLearning Package | 🤲 Major updates to your eLearning PackagePreview

Check the URL length/file title for the package as there is a size limit of 260 characters. If it exceeds this, it will show an error

Contact our Customer Support Team who will request for the upload size to be extended to allow the upload of the eLearning file

1. Navigate to the Course Template for your eLearning Course

2. Right click on the Course Template and select ‘Edit’ from the context menu

3. Scroll down until you see the ‘Promotion’ section

4. Tick the ‘Advertise’ checkbox

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5. Click the ‘Save’ button in the top-right corner

6. Check the Learner Portal Course Search again

For the Course to show in the Course Search within the Learner Portal, a eLearning Package or eLearning must be assigned to the Course Template

The following help guide page will provide you with your next steps:

Create a new eLearning Course TemplatePreview

If you provide your eLearning Course Packages outside of the accessplanit Platform but still take bookings through the Learner Portal

Add a URL, save, then remove it, this will leave the field blank so no-one tries to click the launch button so it still appears in the portal search.

Check that the Start Date and/or Expiry Date isn't set to the past or empty

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1. Go to ‘SmartGrid’s from the Main Navigation Menu

2. Go to ‘eLearning Delegates’

3. Using filters or the search bar, search for the eLearning Delegate

4. Right-click the Delegate and select ‘Edit’ from the context menu

5. Scroll down until you see ‘Course Details’ and update the dates for the future

6. Click the ‘Save’ button in the top right hand corner and check the Play button again

The eLearning package must be assigned to the Course Template to allow the Delegate to access the Package

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1. Go to the ‘Course Templates’ DataGrid by selecting the option within the Main Navigation Menu

2. Using filters and/or the search bar, search for the Course Template

3. Scroll down until your see the ‘Package’ section

4. If this field is empty, use the ‘Select’ button to select the correct eLearning Package to assign

5. Click the ‘Save’ button in the top right corner

6. Check the Play button again against the Delegates Course in the Portal

You need to ensure that the ‘Allow Start’ button is checked to ensure that the Delegate can access their eLearning Package

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1. Go to ‘SmartGrid’s from the Main Navigation Menu

2. Go to ‘eLearning Delegates’

3. Using filters or the search bar, search for the eLearning Delegate

4. Right-click the Delegate and select ‘Edit’ from the context menu

5. Scroll down until you see ‘Course Details’ and tick the ‘Allow Start’ checkbox

6. Click the ‘Save’ button in the top right hand corner and check the Play button again

1. From the Main Navigation menu, go to Course Templates

2. Using the Filters and/or Search bar, search for the Course Template

3. Right-click on the eLearning Course Template and select ‘Edit’ from the context menu

4. Scroll down until you see the ‘Package’ section

5. Tick the ‘Show Success Overview for Delegates’ option and the “Overview“ option will appear in the portal, or un-tick this box to hide it

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1. Select 'Smart Grids' from the Main Navigation Menu on the left-hand side

2. Select ‘eLearning Delegates’

3. Using filters and/or the search bar, search for the eLearning Delegate

4. Right-click on the record and select ‘edit’ from the context menu

5. Check this overview to determine if they’ve reached the end of the package.
   a. If not, then the delegate hasn’t completed the eLearning package, therefore a success status/score hasn’t been sent to accessplanit
   b. If the delegate has completed the package, go to step 6

6. Go to https://cloud.scorm.com/sc/user/Home and log in

7. Click on the green ‘Add Content’ button on the top right and 'Import a SCORM, AICC, cAPI or cmi5 package'

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8. After this has uploaded, go to your Course Library and check the Learning Standard is SCORM 2004 or newer (you can check the dates here - https://scorm.com/scorm-explained/business-of-scorm/scorm-versions)

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9. Launch and complete the package through the SCORM test track to ensure that it completes with a Success Status and Score

10. If yes, status and score is as expected, please contact the Customer Support Team for further support

To stop Delegates accessing/relaunching Packages you can reach out the Customer Support Team who will be able to disable the relaunch of a Package however, result may vary using this method

It’s always best to see if your IT Team are able to make this change within the package rather than relying on the above changes

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You can create a Workflow that tracks a Delegate’s status changing from “Completed“ to “In Progress“, which will only happen if a Delegate has re-opened the eLearning package after completing it previously.

This will mean that an Admin will receive an email about the completion, and then they can manually change the Delegate’s status back to “Completed” and un-tick the “Allow Start“ option against this particular Delegate.

This will remove the “Play“ button in the Learner Portal, so the Delegate can’t open the package again.

For your Workflow, the ‘Module’ needs to be ‘eLearning Delegate’

You will need to use the following settings:

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There is a field within the settings of a package called ‘Maximum Suspend Data Size’.

If this number is not high enough then larger packages will start again from the beginning when it has been closed early.

The maximum you can officially set this to according to SCORM is 64,000.