This section is for common issues that you may encounter regarding Users on accessplanit.
Why won't the accessplanit let me use an email address?
By default, accessplanit will only allow one User on the platform to use an email address.
If you see this message:
This means that a User in accessplanit is already using the email address that you have tried to save.
If you cannot find this User by searching the Users DataGrid by the email address in question, they could be an Orphaned User (a User without a Main Account), or have a Main Account that you do not have the Role to see. If this is the case, please contact the Support Team via the Support Portal.
Why can't a User log in? Why can't I impersonate a user?
Click here to view a flowchart to help you diagnose this problem.
Why is a User not appearing in the Users DataGrid when I search?
Click hereto view a flowchart to help you diagnose this problem.
Check for spaces that have been typed accidentally when saving the User record, as this will affect the search functionality. If this is not the cause, the User they could be an Orphaned User (a User without a Main Account), or have a Main Account that you do not have the Role to see.
If you can see Users that you don't think you should be able to see, this could also be caused by incorrect Roles. If this is the case, please contact the Support Team via the Support Portal.
How do I change a User's ID?
To change the ID of a User, you'll need to create a new User with the same details and with the ID you want them to have.
Then, you select both of these Users on the Users DataGrid and choose the Merge function and select the new User as the record you would like to keep.
This will combine all of the associated records for the two Users (Awards, Courses, etc.), but will keep the details of the new User you have made (ID, Address, etc.).