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Support online payments using Adyen

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Support online payments using Adyen

 

Steps to integrate with Adyen

Related Help Guide Pages

 

Learn how to set up an integration with the payment gateway Adyen, to take payments through Adyen in your platform and in your Checkout Basket or Shopping Basket.

Taking payments online is now the standard, and with our Adyen integration, you can streamline your payment processes directly through our platform. Adyen is a powerful and secure payment gateway that allows you to accept payments from customers around the globe, whether they’re booking Courses, or purchasing Products & Services. By integrating Adyen, you gain access to real-time payment tracking, enhanced fraud protection, and a seamless checkout experience for your customers.

Follow this page to learn about accessplanit’s integration with Adyen, and how to set it up.

About Adyen

Adyen is an online payment platform that enables businesses to accept payments securely and efficiently.

In both baskets our integration with Adyen uses an Adyen component embedded into the payment step of the shopping basket, this means that although it appears as though this is a ‘remote’ integration, all card details are captured and hosted by Adyen. This provides the security benefits of redirect and the user experience benefits of remote!

Our Adyen integration also supports payments in instalments (with optional interest), and payments via local payment methods such as Redcompra, Efecty, and PSE.

More information:

  • Adyen website: https://www.adyen.com/

  • New accounts can take up to 14 days to be created, depending on complexity, risk level, and compliance checks (as of November 2024)

Please note

Adyen very infrequently accepts accounts for small to medium businesses.

Integrating your Adyen account into your accessplanit platform

Integrating your Adyen Account with your accessplanit platform is quick and easy, you need to gather a few details from Adyen to allow payments to be taken in accessplanit. Follow these steps to create and gather your Adyen account details.

To integrate your accessplanit platform with Adyen, you will follow these steps:

  1. Setting up Adyen for use with accessplanit

  2. Add your Adyen information to your accessplanit platform

 

To set your Adyen account up for use in accessplanit, you will need to gather some information and allow accessplanit to take payments.

The following details are required to link your Adyen account to your accessplanit platform

  • Merchant Name

  • API Key

  • Client Key

  • Live Endpoint Prefix

 

Next, add your accessplanit platform to your Adyen Account as an Allowed origin

 

Once you have set up your Adyen account and have collected the Merchant Name, API Key, Client Key, and Live Endpoint Prefix.

  1. Open the ‘Administration’ menu from the Profile options at the top-right of your platform

    image-20250103-140041.png

     

  2. Open the ‘Account Finance Options’ menu option to access the page where you can manage your Invoicing and Payment Method settings

    image-20250103-140101.png

Please Note

This page is only available to Super Admins, if you cannot access this page, please get in touch with a Super Admin in your team to set up your Adyen integration.

 

  1. Scroll down to the ‘Payment Methods’ section, here you should see a list of available payment methods for your system including Invoice, Cash, BACS and Card

    image-20250103-140134.png

     

  2. You should additionally see ‘Adyen’ as an option, if Adyen is not listed here please contact the accessplanit support team and they will enable this for you

    image-20250402-094822.png

     

  3. Check to enable Adyen as an available payment method

    image-20250402-094858.png

     

  4. Once you have enabled Adyen, scroll down to the dedicated Adyen Details section of this page

    image-20250402-094922.png

     

  5. Enter your Adyen details

  6. If you are initially setting up Adyen using your Test Account, please provide:

    1. Merchant Name

    2. API Key

    3. Client Key

    4. Check the ‘Test Mode’ checkbox

  7. If you are setting up Adyen using your Live Account, please provide

    1. Merchant Name

    2. API Key

    3. Client Key

    4. Live Endpoint Prefix

  8. To enable Instalments, check the ‘Enable Instalments’ checkbox, then provide the maximum number of instalments that you would like to offer and an interest rate

     

  9. Click Update at the bottom of the page to save your changes

    image-20250402-095011.png

 

Please Note

Adyen requires a billing address from booking users.

Please speak to your Customer Success Manager to ensure your system has been configured to require a billing address in your basket!

Instalment Payments

Instalment payments allow your customers to pay for their booking in monthly instalments, rather than paying for their booking all at once!

If you have configured your Adyen payment method in your accessplanit platform to accept Instalment payments, your customers will see an instalment option within the Adyen payment area where they can select how many instalments they would like to pay in and view the interest.

 

Adyen will manage the process of charging your customer each month, therefore once your customer has completed their initial payment your accessplanit platform will consider this booking paid for, and the corresponding Invoice will be recorded as ‘Completed’ with an Adyen transaction assigned to the Invoice.

If the customer does not complete their remaining payments, an administrator will need to update your accessplanit platform to support any of your processes, such as action any cancellations or mark the Invoice as unpaid.

If you apply interest for your customers who pay in instalments, there will be an additional line on the Invoices to indicate how much interest was charged. Please note that tax is not charged on the interest.

Please note

Interest will not be refunded when an Invoice (with interest applied due to instalments) has a refund processed.

Alternative Payment Methods

The Adyen Drop-in tool supports many alternative payment methods from around the world.

The payment methods appear in the basket, based on a number of factors, including:

  1. Which methods you have enabled within your Adyen Account (please speak to Adyen for support with this)

  2. The currency of the basket (i.e. GBP, USD, COP)

  3. The total value of the basket (some payment methods are not available for very high or very low value baskets)

  4. The billing country selected within the basket

  5. The location of the user making the booking

We can confirm that the following payment methods have been tested and are supported by the Adyen Drop-in integration in your accessplanit platform.

  • Redcompra (available for users based in Chile paying for baskets in the currency CLP)

  • Efecty (available for users based in Colombia paying for baskets in the currency COP)

  • PSE (available for users based in Colombia paying for baskets in the currency COP)

  • Baloto (available for users based in Colombia paying for baskets in the currency COP)

Please Note

When a customer successfully completes their booking using any of these payment methods, your accessplanit platform will consider this booking paid for, and the corresponding Invoice will be recorded as ‘Completed’ with an Adyen transaction assigned to the Invoice.

If the customer does not complete their remaining payments, an administrator will need to update your accessplanit platform to support any of your processes, such as action any cancellations or mark the Invoice as unpaid.

If you would like to use any alternative options that are not included in the list above, please be mindful that these methods have not been tested at accessplanit and we can therefore not guarantee that they will work. Testing should be completed to ensure the option will work successfully in your basket. Please get in touch with a member of the accessplanit team if you have any questions about this.

FAQ’s

Do I need an Adyen account to use the integration?

Yes, an Adyen account is required for this integration.

Can I process refunds through Adyen?

Yes, any Adyen transactions in your accessplanit platform can be refunded, please see our dedicated guides:

How do I track payments made via Adyen?

Each Adyen payment (and refund) is recorded in your platform as a ‘Transaction’.

There are several ways that you can view Transactions in your platform:

  • For each Invoice, you can open it’s ‘Transactions’ page to see all of the transactions made on this Invoice only

  • You can view all Transactions in a certain date range by adding a DataGrid gadget to your Dashboard and use the ‘Transactions’ module

  • You can build a report to show you a summary of Transaction data using the ‘Transactions’ module within the Report Engine

 

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