Help and Support - Getting Started

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In this section you will find information on how to get help with using your accessplanit platform.


The Support office hours are 9am - 5pm, Monday to Friday and the team can be reached by phone on the following numbers:

UK Callers: 0845 543 0229

Non-UK Callers: +44 1524 389841

In a case of department or company-wide training, please leave a voicemail message and the Support team will respond as soon as possible.

If you are calling regarding an open Support ticket, please quote your reference number when an advisor answers your call, or within your voicemail message.

 Support ticket

You can raise a ticket via the Support Portal and the Support team will respond as soon as possible.

You can find more information on how to raise a ticket here.

 Help Guide

You can find information on all parts of the platform in our accessplanit Help Guide, including Overviews and more detailed How To pages.


If you have a specific issue with the platform, you can find possible solutions to problems that you are experiencing using the Troubleshooting section.


You can find all of our training and overview videos in our video directory. Keep an eye out for any new ones!

 Release notes

You can find out most recent release notes here, detailing new features on the platform and how best to utilise them. 

 Technology to access my accessplanit platform

You will need the following to access your accessplanit platform:

  • An internet connection

  • A modern browser such as Google Chrome, Mozilla Firefox, Apple’s Safari, Microsoft Edge. Please note that accessplanit does not support Internet Explorer.