Versions Compared

Old Version 23

changes.mady.by.user Rachael Oldfield

Saved on

compared with

New Version 24

changes.mady.by.user Alice Pearson

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Live Search
spaceKeyHG
additionalpage excerpt
placeholderSearch for a solution
typepage

← Knowledge Base Homepage

← Getting Started Homepage


In this section you will find information on how to get help with using your accessplanit systemplatform.

(question) Phone

The Helpdesk office hours are 9am - 5pm, Monday to Friday and the team can be reached by phone on the following numbers:

UK Callers: 0845 543 0229

Non-UK Callers:  +44 1524 389841

(question) Helpdesk ticket

You can raise a ticket via the Support Portal and the Helpdesk will respond as soon as possible.

You can find more information on how to raise a ticket here.

(question) Help Guide

You can find information on all parts of the system platform in our accessplanit Help Guide, including Overviews and more detailed How To pages.

(question) Troubleshooting

If you have a specific issue with the systemplatform, you can find possible solutions to problems that you are experiencing using the Troubleshooting section.

(question) Videos

You can find all of our training and overview videos in our video directory. Keep an eye out for any new ones!

(question) Release notes

You can find out most recent release notes here, detailing new features on the system platform and how best to utilise them.