In this section you will find information on how to get help with using your accessplanit platform.
Phone
The Helpdesk office hours are 9am - 5pm, Monday to Friday and the team can be reached by phone on the following numbers:
UK Callers: 0845 543 0229
Non-UK Callers: +44 1524 389841
Helpdesk ticket
You can raise a ticket via the Support Portal and the Helpdesk will respond as soon as possible.
You can find more information on how to raise a ticket here.
Help Guide
You can find information on all parts of the platform in our accessplanit Help Guide, including Overviews and more detailed How To pages.
Troubleshooting
If you have a specific issue with the platform, you can find possible solutions to problems that you are experiencing using the Troubleshooting section.
Videos
You can find all of our training and overview videos in our video directory. Keep an eye out for any new ones!
Release notes
You can find out most recent release notes here, detailing new features on the platform and how best to utilise them.