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In this section you will find information on how to get help with using your accessplanit systemplatform.
Phone
The
HelpdeskSupport office hours are 9am - 5pm, Monday to Friday and the team can be reached by phone on the following numbers:
UK Callers: 0845 543 0229
Non-UK Callers:
+44 1524 389841
Helpdesk ticketIn a case of department or company-wide training, please leave a voicemail message and the Support team will respond as soon as possible.
If you are calling regarding an open Support ticket, please quote your reference number when an advisor answers your call, or within your voicemail message.
Support ticket
You can raise a ticket via the Support Portal and
the Helpdeskthe Support team will respond as soon as possible.
You can find more information on how to raise a
ticketticket here.
HelpHelp Guide
You can find information on all parts of the
systemplatform in our accessplanit Help Guide, including Overviews and more detailed How To pages.
TroubleshootingTroubleshooting
If you have a specific issue with the
systemplatform, you can find possible solutions to problems that you are experiencing using the Troubleshooting section.
Videos
Videos
You can find all of our training and overview videos in our video directory. Keep an eye out for any new ones!
Release
Release notes
You can find out most recent release notes here, detailing new features on the
systemplatform and how best to utilise them.
Technology to access my accessplanit platform
You will need the following to access your accessplanit platform:
An internet connection
A modern browser such as Google Chrome, Mozilla Firefox, Apple’s Safari, Microsoft Edge. Please note that accessplanit does not support Internet Explorer.