Navigate to Finance > Invoices.
From here, choose the Training Provider you wish to generate Invoices for, and select your date ranges and your date range type. Decide whether you want generate Invoices for Placeholders, Fees, and Vouchers, and whether you wish to include private bookings.
Choose the method to group the Invoices by, and select a due date. If you wish to apply filters based on candidate status and Accounts/ Account Groups, apply these now. Click the Generate button to generate all of the Invoices that match the rules you have put in place
2. Within the Invoices DataGrid, find and right-click the invoice upon which you wish to refund a transaction.
From the options that appear, left-click Transactions to go to the Transactions DataGrid on the invoice in question.
3. Within the Transactions Datagrid, right-click on the transaction you wish to refund. Left click the option to Refund.
4. Scroll down through the information that appears in the Refund Payment options until you reach Refund. From here you can input the Amount to Refund, determine specific items that might be refunded, and find the option to Keep Refund Local.
The option to Keep Refund Local is used if there is a Payment Gateway being used, and you do not want to pass the money back to the account it was paid from automatically. Leaving this option un-ticked will mean money will be pushed back to the booker's bank account. Ticking this box will mean that the refund money will need to be refunded by the control panel of the original Merchant Gateway itself.
Please note, the Keep Refund Local option should only apply to bookers using a payment gateway, in any other instance no refund will be issued, and any necessary refund will have to be processed manually, through the original Merchant Gateway.
5. When you are satisfied with the information you have entered, left-click Refund.
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