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This page is for troubleshooting Price Schemes, the page is divided between using the Shopping Basket (also known as SB3) and the Checkout because Price Schemes have different behaviour depending how your platform is set up.

\uD83E\uDD14 Troubleshooting Price Schemes on Shopping Basket (SB3)

 My price Scheme is not applying

In order for a Price Scheme to apply, you need to have both the account or job role if both are specified in the scheme itself.

For example, if you have the combination shown below of account and user type, for this price scheme to apply, you would have to meet both of the criteria for this to apply.

Meeting the account or the job role on their own would not work. 

 The cost in the basket doesn’t match the course cost or price scheme the user should be getting?

Check the Course Date Price Schemes - is the cost you’re seeing in SB3 against any of these mappings? If so, check the eligibility of the Price Scheme against the user creating the basket (Accounts/Account Group/Job Roles against the user that is logged in who is creating the SB3 basket.).

If not, check the Course Template Price Schemes - is the cost you’re seeing in SB3 against any of these mappings? If so, check the eligibility of the Price Scheme against the user creating the basket (check the Accounts/Account Group/Job Roles against the user that is logged in who is creating the SB3 baskets).

If there is no Accounts/Account Group/Job Role selected for a Price Scheme, then by default this cost will apply to all bookings.

 If a customer is wondering where a cost is coming from in SB3 and the cost isn’t the same as the Course’s Cost field, you need to check the following:

  1. The Price Scheme mappings against the Course Date - check the Accounts/Account Group/Job Roles against the user that is logged in who is creating the SB3 basket.

  2. The Price Scheme mappings against the Course Template - check the Accounts/Account Group/Job Roles against the user that is logged in who is creating the SB3 basket.

If there is no Accounts/Account Group/Job Role selected for a Price Scheme, then by default this cost will apply to all bookings.

Troubleshooting Price Schemes on Checkout

 In progress

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