Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Info

This page is for troubleshooting Price Schemes, the page is divided between using the Shopping Basket (also known as SB3) and the Checkout because Price Schemes have different behaviour depending how your platform is set up.

\uD83E\

...

uDD14 Troubleshooting Price Schemes on Shopping Basket (SB3)

Expand
titleMy price Scheme is not applying

In order for a Price Scheme to apply, you need to have both the account or job role if both are specified in the scheme itself.

For example, if you have the combination shown below of account and user type, for this price scheme to apply, you would have to meet both of the criteria for this to apply.

Meeting the account or the job role on their own would not work. 

...

Expand
titleIf a customer is wondering where a cost is coming from in SB3 and the cost isn’t the same as the Course’s Cost field, you need to check the following:
  1. The Price Scheme mappings against the Course Date - check the Accounts/Account Group/Job Roles against the user that is logged in who is creating the SB3 basket.

  2. The Price Scheme mappings against the Course Template - check the Accounts/Account Group/Job Roles against the user that is logged in who is creating the SB3 basket.

If there is no Accounts/Account Group/Job Role selected for a Price Scheme, then by default this cost will apply to all bookings.

...

Troubleshooting Price Schemes on Checkout

Expand
titleIn progress

...