Phase 1 & 2 Outcomes
Before the implementation phase begins, you will be asked to choose your phase 1 & 2 outcomes.
These essentially translate into your primary and secondary objectives. The focus during first 42 days of the project will be on meeting the primary objectives and the latter half of the project focusing on the secondary although that is not to say that work on the secondary objectives will both start during the first half.
The idea is for you to be able to start using the platform for some of your key process by day 42 with then a focus on refining those processes further and focusing on secondary objectives before the end of the project.
Everyone's objectives and priorities are different, so we will ask for up to 3 phase one objectives listed below.
We've found that 3 is that magic number of phase one objectives as 42 days is just enough time to complete the platform set up and data build, for you to undergo training and start adjusting to the new platform
External training companies | Internal training companies | ||
---|---|---|---|
Course Administration | Communications | Course Administration | Communications |
Task Management | Task Management | ||
Course & Delegate Management | Course & Delegate Management | ||
Resourcing and Scheduling | Diary Management | Resource & Scheduling | Diary Management |
Optimising Profitability | Cost Tracking | ||
External Trainer Management | Managing External Training | ||
Booking | Booking Administration | Compliance | Staff competency |
Registration Process | Increased insight | ||
Online Booking and Payment | Tracking qualification expiration's | ||
Customer Service | Customer Communications | Employee Ownership | Empowering employees |
Account Management | Employee engagement | ||
Using customer feedback | Using customer feedback | ||
Sales & Marketing | Lead generation | Manager Accountability | Empowering managers |
Email marketing | Team visibility | ||
Opportunity Management | Training authorisation management | ||
Finance | Invoicing process | Reporting | Data insight |
Cash flow management | Creating and distributing reports | ||
Vouchers, discounts & promotions | Measuring training effectiveness |