Platform Events Log Overview

Learn about Platform Events

1 About Platform Events Log
2 Benefits
3 Key Terms and Glossary
4 Important Information about Platform Events
5 Where to find Platform Events
6 Platform Events Management
7 FAQ’s

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About Platform Events Log

The Platform Events Log is an extensive audit log that keeps track of most changes made by Users within your platform.

It can be very useful for finding out who made a change within the platform and when this change was made.

The Platform Events Log can be used as a first port of call for troubleshooting issues.

Benefits

Here are the benefits of using Platform Events

Ideal for auditing	Platform Events is a great tool for auditing when changes were made and who made them, this allows you to have a clear understanding of what has taken place for each event.
Troubleshooting	In the unlikely event that there is an issue with a User or Course for example and you need to determine what actions were taken in the Platform, you can use the Platform Events to narrow down the information your require by filtering or search the ID of the User or Course.
Reliable	Using the Platform events as a reliable way to view the many changes within your platform.
Filterable	Platform Events can be easily filtered to allow you find certain updates or changes faster.

Key Terms and Glossary

Platform Event	A Platform Event is an event that has occurred within the Platform, this could be an update action, delete action or create action. This information is then stored within a DataGrid for your Training Administrators to view.
ID	The ID is the unique identifier for the Platform Event and can be used to locate the information easily within the DataGrid.
Event Label	The Event Label is the label of the event, for example ‘New User’.
Event Description	The Event Description describes what event has happened for example ‘Triggered when a User is Created’.
User ID	The User ID is the ID of the User that created the event and made the changes.
Detail	The ‘Detail’ column describes in further detail what occurred in that event. For example, the address may have been updated and it will notify you as to what change was made.

Important Information about Platform Events

The Events Log is controlled by a DataGrid, to find out more information about DataGrids please click here.

Please Note

You should not click 'Show All' or attempt to “Search” on the Event Log DataGrid without first applying filters to greatly reduce the number of results, as this DataGrid can contain millions of update logs, which could slow down your log-in session and potentially other Users on your platform too.

Instead, we recommend that you always use Filters when navigating the Event Log DataGrid as outlined below

Where to find Platform Events

Open the relevant DataGrid
Use filters and search to find the item that you would like to view the platform events for
Right-click on the item from your DataGrid to view the context menu options
Select the ‘Audit Logs’ menu option
Search through the DataGrid to view the events relating to this item

Click the ‘Events’Icon in the top right-hand corner of your Platform and then select ‘See all Platform Events’
This will open the Platform Events DataGrid

Please note

The platform events DataGrid is a very comprehensive audit of the actions that have been completed within your platform, this means that there are a lot of records available within this page.

To find a specific update, we recommend accessing the ‘Audit Logs’ for the item instead of searching through the entire Platform Events DataGrid.

Once you have navigated to the Platform Events DataGrid using the steps above you should first apply filters to narrow down the results of your DataGrid
Once you have limited the results of your DataGrid, you can use the Search bar to filter through the events to find specifically what you are looking for

Platform Events Management

Learn what is stored within Platform Events

User

User Provisional Booking
User has been Updated
User Failed To Attend a Course
User made a Course Booking
Non-Guest Logon
Failed Logon User Account Locked
User Deferred Course
New User Created
User has been Deleted
Users have been Merged
New User User Type
User User Type Updated
User User Type Deleted
User Course Moved

Account

Company Updated
New Account Created
Account has been Deleted
New User Account Created
User Account has been Updated
User Account has been Deleted
Accounts have been Merged
Account Course Booking

Account Group

New Account Group Created
Account Group has been Updated
Account Group has been Deleted

Course

New User Course Date Created
User Course Date Updated
User Course Date Deleted
New Course Date Created
Course Date has been Updated
Course Date has been Deleted
Course is Fully Booked

Placeholder

New Placeholder Booking Created
Placeholder has been Updated
Placeholder has been Deleted

Award

New User Award Created
User Award has been Updated
User Award has been Deleted
Award has been Created
Award has been Updated
Award has been Deleted

Resource

Resource Requirement has been Created
Resource Requirement has been Updated
Resource Requirement has been Deleted
Resource assigned to a Course Date
Resource Removed from a Course Date
Resource Unavailability has been Created
Resource Unavailability has been Updated
Resource Unavailability has been Deleted
New Resource Created
Resource has been Updated
Resource has been Deleted

Opportunity

Opportunity has been Created
Opportunity has been Updated
Opportunity has been Deleted

Task

New Task Created
Task has been Updated
Task has been Deleted
Custom Task Processed

Meeting

Meeting has been Created
Meeting has been Updated
Meeting has been Deleted
Meeting Attendee Created
Meeting Attendee Updated
Meeting Attendee Deleted

Invoice

New Invoice/Credit Note Created
Invoice/Credit Note has been Updated
Invoice/Credit Note has been Deleted

Discount

Discount has been Created
Discount has been Updated
Discount has been Deleted

FAQ’s

Right back to day one, this is why we advise filtering and searching your DataGrids as trying to load all data within this DataGrid can cause your Platform to run slowly and affect the performance of your platform for other Users.

Yes, you can see which User has impersonated another User within the Platform by searching for either User ID

Please Note

When looking for Impersonation within the Platform, the event log will show the User ID’s back to front.

For example if User ID ‘haredd’ Impersonated ‘jadee’ it would show as follows:

“Original User ID Name: jadee Impersonated User ID Name: haredd”

No, if you require this kind of information you will need to reach out to one of our Customer Support Team who can assist you with this.

Knowledge Base