What's new: April 2026

Updated areas:

Dedicated knowledge base pages:

Centralise your Outlook emails into accessplanit

Support online payments using Stripe

Further links:

🤗 If you would like any support with any new features or changes please get in touch with our Customer Support team

If you have any ideas of how we can improve the product further, please log these on our Product Portal

Finally, if you would like to be a part of our product development process, you can join our Product Loop Club! Read more about our Loop Club

We’ve released a brand-new Outlook Add-in to help you bring accessplanit directly into your email workflow.

The add-in allows users to view key contact information within Outlook, and link emails directly in your accessplanit platform. This helps reduce switching between your emails and accessplanit, and makes it much easier to keep communication histories connected and up to date!

What you can do with the Outlook Add-in:

• View your customers contact’s Course, Booking, and Opportunity information alongside your emails

• Link emails directly to items in your platform

• Create new Users and Accounts in accessplanit, directly from the Add-in in Outlook

Read more about the integration here: Centralise your Outlook emails into accessplanit

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Customers using Stripe can now benefit from Google Pay, Apple Pay, and Klarna, helping streamline the payment process and reduce friction at checkout.

This update forms part of our ongoing work to enhance conversion rates by making payments quicker and more seamless.

1. Google Pay is now available through Stripe

2. Apple Pay is now available through Stripe

3. Klarna is now available through Stripe

4. Stripe payment option in Checkout is now labelled ‘Pay Online (Powered by Stripe)’ to cater for the extra options

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When Google Pay, Apple Pay, or Klarna are enabled in your Stripe account, they will now also be available in your accessplanit Checkout basket as a payment method!

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Stripe in Checkout with Google Pay and Klarna enabled

To keep it simple, payments made via these new payment methods are still recorded as ‘Stripe’ payments in your accessplanit platform, with the Stripe External Transaction ID captured as normal against the transaction too!

To make use of these new payment options, make sure they are enabled within your Stripe account! No platform-side configuration is required, so once they are enabled in Stripe they will be available in your Checkout basket

All existing Stripe payment behaviour remains unchanged outside of the label and configuration simplification

If any of your customers can’t see their expected wallet when trying to make a payment, their device or browser might not meet the following Apple Pay or Google Pay conditions:

Read more about our integration with Stripe: Support online payments using Stripe

We’ve introduced a new ‘Session Issue’ field to help you easily identify when something isn’t right within a Sessional Course!

This field automatically evaluates each Session and flags the parent (head) session is any issues are present.

'Session Issue' will be set to “Yes” when any Session within the course has:

• Resource clashes

• Unavailability clashes

• Availability clashes

If no issues exist, it will show as “No”.

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Courses Class DataGrid with the new ‘Session Issue' column added

• The head session is flagged with “Yes” if any of its sessions have issues

• Individual sessions will always remain as “No” (this is a flag on parent/head Courses only)

• Non-sessional courses will always show as “No”

You can use this new field across:

• DataGrids (Class & Web)

• Report Engine

• Dashboards

• Workflows Rules

• API integrations

At this time, ‘Session Issue’ is not filterable, sortable, or searchable. Please let us know via our Product Portal if this would be useful to you!

Sessional Courses can make it difficult to spot issues when they’re buried within individual Sessions. This feature brings everything up to the surface by highlighting problems at the Course level, so you don’t have to dig through each session to find them! In short - it makes it much easier to keep on top of potential issues with Sessions through your Reports, Dashboards, and DataGrids.

We’ve added a new ‘Resource Issue’ field to give you immediate visibility of all potential Resource allocation problems on your Courses.

This field checks multiple factors and flags when action is needed, it will show as “Yes” when any of the following apply:

• Resource clashes

• Unavailability clashes

• Availability clashes

• Unallocated resource requirements

If none of the above exist, it will show as “No”.

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Courses Class DataGrid with the new ‘Resource Issue' column added

This field is available across:

• DataGrids (Class & Web)

• Report Engine

• Dashboards

• Workflows

• API integrations

At this time, ‘Resource Issue’ is not filterable, sortable, or searchable. Please let us know via our Product Portal if this would be useful to you!

Resource issues on Courses are flagged across multiple fields, which means there is a lot to check! This can make them easy to miss when you’re managing busy schedules. By bringing all of these signals into one clear indicator, you can quickly see which Courses need attention without piecing information together. This helps reduce missed gaps or clashes, and supports better, faster decision-making with a much clearer view of what’s going on.

You no longer need to rely on your DataGrid to spot new clashes! We’ve introduced clash warnings when adding or editing an Unavailability to a Resource! This means you can spot scheduling conflicts before they cause any disruption.

When a new unavailability is added to a Resource:

• A warning message appears immediately if the Resource is already allocated elsewhere during that time.

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• When you save, your confirmation pop-up let’s you choose

  • Yes → Save the unavailability anyway!

  • No → Return to make changes

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• If saved, the clash will still be reflected in the Course’s clash status and count fields, so your reports and flags elsewhere will still be accurate

For trainers, the experience is very similar!

• Trainers also see a warning message if they attempt to add unavailability that overlaps with a Course they’re assigned to

• You can then decide, per Trainer, if you’d like them to be able to override the clash and create the unavailability anyway - or block them from having this ability. This is controlled by the new ‘Add Unavailability That Clashes’ option in the Trainer’s Resource options.

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  • If ‘Add Unavailability That Clashes’ is enabled → your Trainer can choose to continue after the warning

  • If ‘Add Unavailability That Clashes’ is disabled → your Trainer is prevented from saving and prompted to contact an admin

These updates apply to both class and web courses, and works for both timed and all-day events!

Staying on top of scheduling conflicts can be challenging, especially when multiple people are managing Resources. These clash warnings help you catch potential issues at soon as they are created, reducing the risk of double-bookings across Trainers and Resources.