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Example Consolidate Email Content - Delegates

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Example Consolidate Email Content - Delegates

Owned by Jenna Buttershaw
Last updated: 10 Dec, 2024 by Hannah Letch
20 min read

This guide contains example email templates for the most common Delegate-based emails, there is a single-email version and a consolidated email version available for each!

For each of the emails below there is an example of a single Delegate email (this is the email that would send about just one Delegate), and following that an example of how this email could be written as a consolidated email. For some of the emails, there are multiple examples for the consolidated version.

Confirmation of Classroom Booking

This Workflow typically sends immediately following a Delegate being booked onto a classroom Course

Example single Delegate email:
This example is for non-consolidated emails

Content

Output

Course Confirmation

Hello @@CandidateForename,

This is a confirmation of your registration onto our @@CourseOrAliasName starting on @@CourseDateStartDate{ddd dd MMM}

Here are the details of your course:

Course Name: @@CourseOrAliasName

Start Date: @@CourseDateStartDate{ddd dd MMM yyyy HH:mm }

End Date: @@CourseDateEndDate{ddd dd MMM yyyy HH:mm }

Location: @@VenueLabel, @@VenueAddress, @@VenueTown, @@VenuePostcode 

Download this course to your calendar

Your course place is now confirmed. Should you have any questions or require further information prior to the course start date, please do not hesitate to contact us.

Thank you for choosing us!

Many thanks,

image-20240517-074820.png

 

 

Example consolidated Delegate emails:

This example is for consolidated emails that are grouped by ‘Course ID’, this means that Delegates on different Courses will be added to different emails

Content

Output

Course Confirmation

Hello @@BookerForenames,

This is a confirmation of your booking for our @@CourseOrAliasName starting on @@CourseDateStartDate{ddd dd MMM}

Delegates booked:

@@[@@CandidateForename @@CandidateSurname (@@Status)
]

Here are the details of the course:

Course Name: @@CourseOrAliasName

Start Date: @@CourseDateStartDate{ddd dd MMM yyyy HH:mm }

End Date: @@CourseDateEndDate{ddd dd MMM yyyy HH:mm }

Location: @@VenueLabel, @@VenueAddress, @@VenueTown, @@VenuePostcode 

Download this course to your calendar

Your booking is now confirmed. Should you have any questions or require further information prior to the course start date, please do not hesitate to contact us.

Thank you for choosing us!

Many thanks,

image-20240517-075426.png

 

This example is for consolidated emails that are not grouped, this means that all Delegates that meet the rules for the same recipient will be included on the same email, even if they are on different Courses:

Content

Output

Course Confirmation

Hello @@BookerForenames,

This is a confirmation of your delegate bookings:

@@[@@CandidateForename @@CandidateSurname (@@Status): @@CourseOrAliasName - @@CourseDateStartDate{ddd dd MMM yyyy HH:mm } 

]

Your booking is now confirmed. Should you have any questions or require further information prior to the course, please do not hesitate to contact us.

Thank you for choosing us!

Many thanks,

image-20240517-080037.png

 

Confirmation of Webinar Booking

This Workflow typically sends immediately following a Delegate being booked onto a webinar Course

Example single Delegate email:

Content

Output

Course Confirmation

Hello @@CandidateForename,

This is a confirmation of your registration onto our @@CourseOrAliasName starting on @@CourseDateStartDate{ddd dd MMM}

Here are the details of your course:

Course Name: @@CourseOrAliasName

Start Date: @@CourseDateStartDate{ddd dd MMM yyyy HH:mm }

End Date: @@CourseDateEndDate{ddd dd MMM yyyy HH:mm }

Joining Details: These will be provided closer to the course start date

Download this course to your calendar

Your course place is now confirmed. Should you have any questions or require further information prior to the course start date, please do not hesitate to contact us.

Thank you for choosing us!

Many thanks,

image-20240517-082705.png

 

 

Example consolidated Delegate email:

This example is for consolidated emails that are grouped by ‘Course ID’, this means that Delegates on different Courses will be added to different emails

Content

Output

Course Confirmation

Hello @@BookerForenames,

This is a confirmation of your booking onto our @@CourseOrAliasName starting on @@CourseDateStartDate{ddd dd MMM}

Delegates booked:

@@[@@CandidateForename @@CandidateSurname (@@Status)

]

Here are the details of your course:

Course Name: @@CourseOrAliasName

Start Date: @@CourseDateStartDate{ddd dd MMM yyyy HH:mm }

End Date: @@CourseDateEndDate{ddd dd MMM yyyy HH:mm }

Joining Details: These will be provided closer to the course start date

Download this course to your calendar

Your booking is now confirmed. Should you have any questions or require further information prior to the course start date, please do not hesitate to contact us.

Thank you for choosing us!

Many thanks,

image-20240517-083000.png

 

This example is for consolidated emails that are not grouped, this means that all Delegates that meet the rules for the same recipient will be included on the same email, even if they are on different Courses:

Content

Output

Course Confirmation

Hello @@BookerForenames,

This is a confirmation of your delegate bookings:

@@[@@CandidateForename @@CandidateSurname (@@Status): @@CourseOrAliasName - @@CourseDateStartDate{ddd dd MMM yyyy HH:mm }

]

Your booking is now confirmed and your webinar Joining Details will be provided closer to the course start date.

Should you have any questions or require further information prior to the course, please do not hesitate to contact us.

Thank you for choosing us!

Many thanks,

image-20240517-083618.png

 

 

Confirmation of eLearning Booking

This Workflow typically sends immediately following a Delegate being booked onto an eLearning Course

Example single Delegate email:

Content

Output

Course Confirmation

Dear @@CandidateForename,

Thank you for your booking onto our @@CourseName course.

To access your course please log onto your Learner Portal or follow the below URL: @@CandidateDirectELearningUrl

If you have any questions regarding your booking or any difficulty accessing your Learner Portal, please contact us on 0123456789.

Many thanks,

image-20240517-084443.png

 

 

Example consolidated Delegate email:

This example is for consolidated emails that are grouped by ‘Course ID’, this means that Delegates on different eLearning Courses will be added to different emails

Content

Output

Course Confirmation

Dear @@BookerForenames,

Thank you for your booking onto our @@CourseName course.

Here is the eLearning access link for each of the delegates registered onto this course:

@@[@@CandidateForename @@CandidateSurname - @@CandidateDirectELearningUrl 
]

If you have any questions regarding your booking or any difficulty accessing your Learner Portal, please contact us on 0123456789.

Many thanks,

image-20240517-084755.png

 

This example is for consolidated emails that are not grouped, this means that all Delegates that meet the rules for the same recipient will be included on the same email, even if they are on different Courses:

Content

Output

Course Confirmation

Hello @@BookerForenames,

This is a confirmation of your eLearning bookings.

Here is the eLearning access link for each of the delegates registered:

@@[@@CandidateForename @@CandidateSurname: @@CourseName - @@CandidateDirectELearningUrl }
]

If you have any questions regarding your booking or any difficulty accessing your Learner Portal, please contact us on 0123456789.

Thank you for choosing us!

Many thanks,

image-20240517-085500.png

 

 

 

Classroom Course Reminder

This Workflow typically sends a number of days or a week before a classroom Course

Example single Delegate email:

Content

Output

Course Reminder

Hello @@CandidateForename,

This is a confirmation of your registration onto our @@CourseOrAliasName starting on @@CourseDateStartDate{ddd dd MMM}

Here are the details of your course:

Course Name: @@CourseOrAliasName

Start Date: @@CourseDateStartDate{ddd dd MMM yyyy HH:mm }

End Date: @@CourseDateEndDate{ddd dd MMM yyyy HH:mm }

Location: @@VenueLabel, @@VenueAddress, @@VenueTown, @@VenuePostcode 

Download this course to your calendar

If you are no longer able to attend the course, please contact us as soon as possible on 0123456789.

We look forward to seeing you!

Many thanks,

image-20240517-085927.png

 

Example consolidated Delegate email:

This example is for consolidated emails that are grouped by ‘Course ID’, this means that Delegates on different classroom Courses will be added to different emails

Content

Output

Course Reminder

Hello @@BookerForenames,

This is a confirmation of your booking for our @@CourseOrAliasName starting on @@CourseDateStartDate{ddd dd MMM}

Delegates booked:

@@[@@CandidateForename @@CandidateSurname (@@Status)

]

Here are the details of the course:

Course Name: @@CourseOrAliasName

Start Date: @@CourseDateStartDate{ddd dd MMM yyyy HH:mm }

End Date: @@CourseDateEndDate{ddd dd MMM yyyy HH:mm }

Location: @@VenueLabel, @@VenueAddress, @@VenueTown, @@VenuePostcode 

Download this course to your calendar

If any of the delegates are no longer able to attend the course, please contact us as soon as possible on 0123456789.

Thank you for choosing us!

Many thanks,

image-20240517-090049.png

 

 

Webinar Course Reminder

This Workflow typically sends a number of days or a week before a webinar Course

Example single Delegate email:

Content

Output

Course Reminder

Hello @@CandidateForename,

This is a confirmation of your upcoming @@CourseOrAliasName course starting on @@CourseDateStartDate{ddd dd MMM}

Here are the details of your course:

Course Name: @@CourseOrAliasName

Start Date: @@CourseDateStartDate{ddd dd MMM yyyy HH:mm }

End Date: @@CourseDateEndDate{ddd dd MMM yyyy HH:mm }

Joining Details: @@CandidateWebinarDetails 

Download this course to your calendar

If you are no longer able to attend the course, please contact us as soon as possible on 0123456789.

Thank you for choosing us!

image-20240517-090414.png

 

Example consolidated Delegate email:

This example is for consolidated emails that are grouped by ‘Course ID’, this means that Delegates on different webinar Courses will be added to different emails

Content

Output

Course Reminder

Hello @@BookerForenames,

This is a confirmation of your booking for our @@CourseOrAliasName starting on @@CourseDateStartDate{ddd dd MMM}

Delegates booked:

@@[@@CandidateForename @@CandidateSurname (@@Status)

]

Here are the details of the course:

Course Name: @@CourseOrAliasName

Start Date: @@CourseDateStartDate{ddd dd MMM yyyy HH:mm }

End Date: @@CourseDateEndDate{ddd dd MMM yyyy HH:mm }

Joining Details: @@CandidateWebinarDetails 

Download this course to your calendar

If any of the delegates are no longer able to attend the course, please contact us as soon as possible on 0123456789.

Thank you for choosing us!

Many thanks,

image-20240517-090657.png

 

 

 

Confirmation of Classroom Waiting List Place

This Workflow typically sends immediately following a Delegate being added to a classroom Course’s waiting list

Example single Delegate email:

Content

Output

Waiting List Booking

Hello @@CandidateForename,

This is a confirmation that you have been booked onto the waiting list for our @@CourseOrAliasName course starting on @@CourseDateStartDate{ddd dd MMM}

Here are the details of the course:

Course Name: @@CourseOrAliasName

Start Date: @@CourseDateStartDate{ddd dd MMM yyyy HH:mm }

End Date: @@CourseDateEndDate{ddd dd MMM yyyy HH:mm }

Location: @@VenueLabel, @@VenueAddress, @@VenueTown, @@VenuePostcode 

We will be in touch if a place becomes available on this course.

Should you have any questions or require further information, please do not hesitate to contact us.

Many thanks,

image-20240517-091440.png

 

Example consolidated Delegate email:

This example is for consolidated emails that are grouped by ‘Course ID’, this means that Delegates on different classroom Courses will be added to different emails

Content

Output

Waiting List Booking

Hello @@BookerForenames,

This is a confirmation of your waiting list booking on our @@CourseOrAliasName course starting on @@CourseDateStartDate{ddd dd MMM}

Waiting list delegates:

@@[@@CandidateForename @@CandidateSurname (@@Status)

]

Here are the details of the course:

Course Name: @@CourseOrAliasName

Start Date: @@CourseDateStartDate{ddd dd MMM yyyy HH:mm }

End Date: @@CourseDateEndDate{ddd dd MMM yyyy HH:mm }

Location: @@VenueLabel, @@VenueAddress, @@VenueTown, @@VenuePostcode 

We will be in touch if any places become available on this course.

Should you have any questions or require further information, please do not hesitate to contact us.

Many thanks,

image-20240517-091701.png

 

 

 

Confirmation of Webinar Waiting List Place

This Workflow typically sends immediately following a Delegate being added to a webinar Course’s waiting list

Example single Delegate email:

Content

Output

Waiting List Booking

Hello @@CandidateForename,

This is a confirmation that you have been booked onto the waiting list for our @@CourseOrAliasName course starting on @@CourseDateStartDate{ddd dd MMM}

Here are the details of the course:

Course Name: @@CourseOrAliasName

Start Date: @@CourseDateStartDate{ddd dd MMM yyyy HH:mm }

End Date: @@CourseDateEndDate{ddd dd MMM yyyy HH:mm }

Location: Online

We will be in touch if a place becomes available on this course.

Should you have any questions or require further information, please do not hesitate to contact us.

Many thanks,

image-20240522-080118.png

 

Example consolidated Delegate email:

This example is for consolidated emails that are grouped by ‘Course ID’, this means that Delegates on different webinar Courses will be added to different emails

Content

Output

Waiting List Booking

Hello @@BookerForenames,

This is a confirmation of your waiting list booking on our @@CourseOrAliasName course starting on @@CourseDateStartDate{ddd dd MMM}

Waiting list delegates:

@@[@@CandidateForename @@CandidateSurname (@@Status)

]

Here are the details of the course:

Course Name: @@CourseOrAliasName

Start Date: @@CourseDateStartDate{ddd dd MMM yyyy HH:mm }

End Date: @@CourseDateEndDate{ddd dd MMM yyyy HH:mm }

Location: Online

We will be in touch if any places become available on this course.

Should you have any questions or require further information, please do not hesitate to contact us.

image-20240522-080313.png

 

Course Date has changed

This Workflow typically sends when the start or end date of a Course is updated

Example single Delegate email:

Content

Output

Upcoming Course: Date Change

Dear @@CandidateForename,

Please be aware that the date for your upcoming @@CourseOrAliasName course has changed to:

Start date: @@CourseDateStartDate{ddd dd MMM yyyy HH:mm}

End date: @@CourseDateEndDate{ddd dd MMM yyyy HH:mm}

We understand that this change may cause inconvenience, and we sincerely apologise for any disruption it may cause. If the new date does not work for you, please let us know as soon as possible and we will do our best to accommodate your needs.

Thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact us on 0123456789.

Many thanks,

image-20240522-081249.png

 

 

Example consolidated Delegate email:

This example is for consolidated emails that are grouped by ‘Course ID’, this means that Delegates on different Courses will be added to different emails

Content

Output

Upcoming Course: Date Change

Dear @@BookerForenames,

Please be aware that the date for the upcoming @@CourseOrAliasName course has changed to:

Start date: @@CourseDateStartDate{ddd dd MMM yyyy HH:mm}

End date: @@CourseDateEndDate{ddd dd MMM yyyy HH:mm}

You have the following delegates registered onto this course:

@@[@@CandidateForename @@CandidateSurname (@@Status)

]

We understand that this change may cause inconvenience, and we sincerely apologise for any disruption it may cause. If the new date does not work for you, please let us know as soon as possible and we will do our best to accommodate your needs.

Thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact us on 0123456789.

Many thanks,

 

image-20240522-081554.png

 

 

Venue has changed

This Workflow typically sends when the assigned Venue of a classroom Course is changed

Example single Delegate email:

Content

Output

Upcoming Course: Venue Change

Dear @@CandidateForename,

Please be aware that the venue for your @@CourseOrAliasName course on the @@CourseDateStartDate{ddd dd MMM yyyy} has changed to:

Venue: @@VenueName

Address:

@@VenueFullAddress

We apologise for any inconvenience this change may cause and appreciate your understanding and flexibility. If you have any questions or need assistance with directions to the new venue, please do not hesitate to contact us at 0123456789.

We look forward to welcoming you at the new venue.

Many thanks,

image-20240522-082443.png

 

Example consolidated Delegate email:

This example is for consolidated emails that are grouped by ‘Course ID’, this means that Delegates on different classroom Courses will be added to different emails

Content

Output

Upcoming Course: Venue Change

Dear @@BookerForenames,

Please be aware that the venue for your @@CourseOrAliasName course on the @@CourseDateStartDate{ddd dd MMM yyyy} has changed to:

Venue: @@VenueName

Address:

@@VenueFullAddress

You have the following delegates registered onto this course:

@@[@@CandidateForename @@CandidateSurname (@@Status)

]

We apologise for any inconvenience this change may cause and appreciate your understanding and flexibility. If you have any questions or need assistance with directions to the new venue, please do not hesitate to contact us at 0123456789.

We look forward to welcoming you at the new venue.

Many thanks,

image-20240522-082644.png

 

 

Delegate Transfer

This Workflow typically sends immediately following a Delegate being marked as ‘Transferred’ on a Course

Example single Delegate email:

Content

Output

Transfer Confirmation

Dear @@CandidateForename,

This is a confirmation of the transfer of your course booking from the @@CourseOrAliasName course on @@CourseDateStartDate{ddd dd MMM yyyy}

Your transfer request has been successfully processed, and your seat is now reserved for the new course. You will shortly receive another email with the details of the course that you have transferred to.

We look forward to providing you with a great learning experience on your upcoming course.

Thank you for choosing us.

Many thanks,

image-20240522-082846.png

 

 

Example consolidated Delegate email:

This example is for consolidated emails that are grouped by ‘Course ID’, this means that Delegates on different Courses will be added to different emails

Content

Output

Transfer Confirmation

Dear @@BookerForenames,

This is a confirmation of the transfer from the @@CourseOrAliasName course on @@CourseDateStartDate{ddd dd MMM yyyy} for the following delegates:

@@[@@CandidateForename @@CandidateSurname
]

The transfer request for each of the above delegates has been successfully processed, and their seats are now reserved for their new course(s). You will shortly receive another email with the details of their new course places.

We look forward to providing a great learning experience on the delegates on their upcoming courses.

Thank you for choosing us.

Many thanks,

image-20240522-083211.png

 

Example consolidated Delegate email:

This example is for consolidated emails that are not grouped, this means that all Delegates that meet the rules for the same recipient will be included on the same email, even if they are on different Courses:

Content

Output

Transfer Confirmation

Dear @@BookerForenames,

This is a confirmation of the transfer of the following delegates:

@@[@@CandidateForename @@CandidateSurname from @@CourseOrAliasName on @@CourseDateStartDate{ddd dd MMM}
]

The transfer request for each of the above delegates has been successfully processed, and their seats are now reserved for their new course(s). You will shortly receive another email with the details of their new course places.

We look forward to providing a great learning experience on the delegates on their upcoming courses.

Thank you for choosing us.

Many thanks,

image-20240522-083427.png

 

Delegate Cancellation

This Workflow typically sends immediately following a Delegate being marked as ‘Cancelled’ on a Course, where the Course hasn’t been cancelled

Example single Delegate email:

Content

Output

Confirmation of Cancellation

Dear @@CandidateForename,

This is a confirmation of your cancellation on course @@CourseOrAliasName on @@CourseDateStartDate{ddd dd MMM yyyy}.

We understand that plans can change, and we want to ensure that you have the opportunity to continue your learning journey with us. We offer a wide range of courses that may better fit your schedule or interests. You can access our full course catalogue to book an alternative date with us on our website.

If you have any questions or need assistance in choosing the right course for you, please do not hesitate to contact us at 0123456789. We are here to help and look forward to welcoming you back soon.

Thank you for considering our courses, and we hope to see you again in the near future.

Many thanks,

image-20240522-084335.png

 

 

Example consolidated Delegate email:

This example is for consolidated emails that are grouped by ‘Course ID’, this means that Delegates on different Courses will be added to different emails

Content

Output

Confirmation of Cancellation

Dear @@BookerForenames,

This is a confirmation of the cancellation on course @@CourseOrAliasName on @@CourseDateStartDate{ddd dd MMM yyyy} for the following delegates:

@@[@@CandidateForename @@CandidateSurname

]

We understand that plans can change, and we want to ensure that these delegates have the opportunity to continue their learning journey with us. We offer a wide range of courses that may better fit their schedule. You can access our full course catalogue to book an alternative date with us on our website.

If you have any questions or need assistance in choosing the right course, please do not hesitate to contact us at 0123456789.

Thank you for considering our courses, and we hope to see you again in the near future.

Many thanks,

image-20240522-084618.png

Example consolidated Delegate email:

This example is for consolidated emails that are not grouped, this means that all Delegates that meet the rules for the same recipient will be included on the same email, even if they are on different Courses:

Content

Output

Confirmation of Cancellation

Dear @@BookerForenames,

This is a confirmation of the cancellation of the following delegates:

@@[@@CandidateForename @@CandidateSurname from @@CourseOrAliasName on @@CourseDateStartDate{ddd dd MMM}
]

We understand that plans can change, and we want to ensure that these delegates have the opportunity to continue their learning journey with us. We offer a wide range of courses that may better fit their schedule. You can access our full course catalogue to book an alternative date with us on our website.

If you have any questions or need assistance in choosing the right course, please do not hesitate to contact us at 0123456789.

Thank you for considering our courses, and we hope to see you again in the near future.

Many thanks,

image-20240522-084937.png

 

 

Course Cancellation

This Workflow typically sends immediately following a Delegate being marked as ‘Cancelled’ on a Course because the Course has been cancelled

Example single Delegate email:

Content

Output

Course Cancellation

Dear @@CandidateForename,

We hope you are well, we regret to inform you that we have had to cancel the @@CourseOrAliasName course you had booked with us.

We understand the inconvenience this may cause and sincerely apologise for any disruption to your plans.

We will be processing a full refund for your course booking within the next 3-5 business days. You should see the refunded amount reflected in your account shortly thereafter.

We understand that this may be disappointing news, if you would like to book onto an alternative date please contact us on 0123456789 or visit our website.

If you have any questions or concerns regarding your cancellation or your refund, please do not hesitate to contact us.Once again, we apologise for any inconvenience this cancellation may have caused and thank you for understanding.

Many thanks,

image-20240522-085032.png

 

Example consolidated Delegate email:

This example is for consolidated emails that are grouped by ‘Course ID’, this means that Delegates on different Courses will be added to different emails

Content

Output

Course Cancellation

Dear @@BookerForenames,

We hope you are well, we regret to inform you that we have had to cancel the @@CourseOrAliasName course you had booked with us for the following delegates:

@@[@@CandidateForename @@CandidateSurname

]

We understand the inconvenience this may cause and sincerely apologise for any disruption to your plans.

We will be processing a full refund for your course booking within the next 3-5 business days. You should see the refunded amount reflected in your account shortly thereafter.

We understand that this may be disappointing news, if you would like to book these delegates onto an alternative date please contact us on 0123456789 or visit our website.

If you have any questions or concerns regarding your cancellation or your refund, please do not hesitate to contact us.Once again, we apologise for any inconvenience this cancellation may have caused and thank you for understanding.

Many thanks,

image-20240522-085206.png

 

 

Certificate of Attendance

This Workflow typically sends when a Delegate is marked as ‘Completed’, however sometimes this email sends when the Delegate completes their post-course survey

Example single Delegate email:

Content

Output

Certificate of Attendance

Dear @@CandidateForename,

Congratulations on completing your recent @@CourseOrAliasName course!

We believe that continuous learning is key to success, and we're thrilled to have been part of your educational journey.

Please click here to access your certificate

If there are any mistakes, please contact us as soon as possible on 0123456789.

If you are interested in any of our follow on courses, please follow the below link to find your next course!

Course Listing

Many thanks,

image-20240522-085333.png

 

Example consolidated Delegate email:

This example is for consolidated emails that are grouped by ‘Course ID’, this means that Delegates on different Courses will be added to different emails

Content

Output

Certificate of Attendance

Dear @@BookerForenames,

The following delegates have completed their recent @@CourseOrAliasName course!

We believe that continuous learning is key to success, and we're thrilled to have been part of their educational journey.

@@[@@CandidateForename @@CandidateSurname - Certificate Link

]

If there are any mistakes, please contact us as soon as possible on 0123456789.

If you are interested in booking any of our follow on courses, please follow the below link to find your next course!

Course Listing

Many thanks,

image-20240522-085525.png

 

 

Did not Attend

This Workflow typically sends when a Delegate is marked as ‘No Attend’

Example single Delegate email:

Content

Output

Missed Course

Dear @@CandidateForename,

I am writing to inform you that you were registered for the @@CourseOrAliasName scheduled on @@CourseDateStartDate{ddd dd MMM yyyy}.

Unfortunately, it appears that you were unable to attend the course.

If you are still interested in attending a @@CourseOrAliasName course, please visit our website to make a new booking.

Many thanks,

image-20240522-085735.png

 

 

Example consolidated Delegate email:

This example is for consolidated emails that are grouped by ‘Course ID’, this means that Delegates on different Courses will be added to different emails

Content

Output

Missed Course

Dear @@BookerForenames,

I am writing to inform you that the following delegates were registered for the @@CourseOrAliasName scheduled on @@CourseDateStartDate{ddd dd MMM yyyy}.

Unfortunately, it appears that they were unable to attend the course:

@@[@@CandidateForename @@CandidateSurname
]

If you are still interested in booking these delegates onto a @@CourseOrAliasName course, please visit our website to make a new booking.

Many thanks,

image-20240522-085859.png

 

Course Evaluation

This Workflow typically sends when a Delegate is marked as ‘Completed’

Example single Delegate email:

Content

Output

Course Survey

Dear @@CandidateForename,

Thank you for participating in our @@CourseOrAliasName on @@CourseDateStartDate{ddd dd MMM yyyy}, we hope you found the course informative and engaging.

To help us improve and continue providing high-quality learning experiences, we ask for you to feedback on your experience on the course. Your feedback is invaluable to us and will directly influence the way we design and deliver our future courses.

Please click on the link below to access the survey:

Complete the Survey

The survey should take no more than 5 minutes to complete.

If you have any questions or additional comments, please feel free to reach out to us at 0123456789

Thank you for your time and valuable input. We look forward to hearing your thoughts!

Many thanks,

image-20240522-090459.png

 

 

Example consolidated Delegate email:

This example is for consolidated emails that are grouped by ‘Course ID’, this means that Delegates on different Courses will be added to different emails

Content

Output

Course Survey

Dear @@BookerForenames,

The following delegates have completed their recent @@CourseOrAliasName course!

@@[@@CandidateForename @@CandidateSurname

]

To help us improve and continue providing high-quality learning experiences, we ask for feedback on their experience on the course. Course feedback is invaluable to us and will directly influence the way we design and deliver our future courses.

Please provide the below survey links to each of the delegates:

@@[@@CandidateForename @@CandidateSurname - Complete the Survey

] 

The survey should take no more than 5 minutes to complete.

If you have any questions or additional comments, please feel free to reach out to us at 0123456789

Thank you for your time and valuable input. We look forward to hearing your thoughts!

Many thanks,

 

image-20240522-091002.png

 

Please Note!

For Survey Consolidation, we do not recommend using a single survey link as the Survey link will be the same for every Delegate, it is best practice to have individual links for each Delegate as shown above.

 

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