This section is for common issues that you may encounter regarding the Shopping Basket on accessplanit.
Click here to view a flowchart to help you diagnose this problem.
If you see this message:
Then this means that the User you are trying to book onto this course is already a Delegate, or they already have an active Shopping Basket for this course.
You can check which case this is by going into the User's account on the system and looking at their Courses section.
If this particular course is not in this DataGrid, then the next step would be to go to the Shopping Baskets DataGrid and search for the User's ID, or the Booker's ID.
The Shopping basket DataGrid is on the main left menu:
Searching for the ID’s is done at the top right of the DataGrid as shown below:
It is important to check that you are searching on User ID, and Bookers ID, this is done by clicking the icon to the right of the magnifying glass:
If all three options are selected, the search criteria will look in all areas:
Shopping basket items can be deleted by right clicking on on the item in question and selecting delete from the menu items:
Deleting a inactive, or temporary basket will mean that any partial bookings that are preventing a user booking onto a course will no longer be a problem.
Click here to view a flowchart to help you diagnose this problem.
External Shopping Baskets are currently not supported.
The Price Scheme mappings against the Course Date - check the Accounts/Account Group/Job Roles against the user that is logged in who is creating the SB3 basket.
The Price Scheme mappings against the Course Template - check the Accounts/Account Group/Job Roles against the user that is logged in who is creating the SB3 basket.
If there is no Accounts/Account Group/Job Role selected for a Price Scheme, then by default this cost will apply to all bookings.
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