Page Comparison

How to adjust the available stock level for  Products & Services

1. Navigate to the Products & Services DataGrid. To learn more about DataGrids, click here.
   
   
2. Right click the Product or Service and select Update Stock Level from the context menu.
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3. Change the value in the Stock Level field to the correct value.
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4. Click Save & Close to save your changes.

How to view key changes made to a Product/Service

1. Navigate to the Products & Services DataGrid.
   
   
2. Right click and select Audit Logs from the context menu.
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3. This will take you to a System Events DataGrid for this Product/Service, where you can see what changes have been made and by whom.
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How to generate an Invoice for a Product purchase

From the purchase record

1. Navigate to the Products & Services DataGrid.
   
   
2. Right click and select Purchases from the context menu.
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3. Right click on the purchase record you want to invoice.
   
   
4. Select Generate Invoice.
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5. You will then be able to access this Invoice by exposing the Invoice ID or Reference column and clicking on the hyperlink in that field.

Cancel a Product purchase

1. Navigate to the Products & Services DataGrid.
   
   
2. Right click and select Purchases from the context menu.
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3. Find the purchase record you would like to cancel, right click and select Cancel from the context menu.
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4. If there is a cancellation fee, you can enter this into the Charge field. You can also add any Cancellation Notes.
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5. Choose whether you want to Keep Refund Local, or if you want the User to receive a refund through the Payment Gateway they originally paid with.
   
   
6. Click Cancel to confirm the cancellation.

How to manage the status of the Product purchase

1. Navigate to the Products & Services DataGrid.
   
   
2. Right click and select Purchases from the context menu.
   
   
3. Find the purchase record you would like to cancel, right click and select Update Status from the context menu.
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4. Select which status you would like to change the purchase record to. The default statuses are New, Cancelled, and In Progress.
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5. Click Save & Close to save your changes.

How to create your own Product purchase statuses

1. To create your own customised Product purchase status, navigate to the Administration area and select Custom List Items.
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2. Click Add at the top of the DataGrid. This will open the Add Custom List Items window. 
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3. Select Purchase Status as your Item Type, and enter the name of the status into the Text field.
   
   
4. Ticking Is Default will make sure your status is automatically selected as the default purchase status.
   
   
5. Make sure the Enabled option is ticked so the status can be used for a purchase record.
   
   
6. Click Save & Close  to save your new Purchase Status.