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How to log a Communication
- Navigate to the Communications DataGrid, and click Add.
- Fill in all of the fields within the Add Communication dialog box.
- Click Save & Close to add your Communication:
How to view a Communication
- Navigate to the Communications DataGrid.
- Right click on the Communication that you would like to view and select Preview from the context menu:
- A pop-up dialog will appear with a preview of the Communication, along with message details such as the Mapping, the Date Sent, and the Communication Type.
How to resend a Communication
- Navigate to the Communications DateaGrid.
- Right click on the Communication that you would like to resend and select Resend Email from the context menu.
- If you would like to send the email to a different email address, change the email address in the pop-up dialogue field Email Address.
- Click Send. A new copy of the Communication will be logged in the Communications DataGrid.
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When you re-send emails from the Communications or Email Logs DataGrid, the attachments are not always re-sent. will only be included, if the email is resent within 28 days. |
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