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This section is for common issues that you may encounter regarding Document Templates on accessplanit.

Why is my sign-in sheet not populating correctly?

Click here to view a flowchart to help you diagnose this problem.

In order for Document Templates to generate correctly through a workflow, the correct document need to be attached to the Course Templates. You can either:

  • Change the Document Template attachment on the workflow - action to match the course template.

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  • Change the Register document (see below) on the course template to match the workflow - action attachment.

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How do I know which merge fields I can use?

You can find a list of available Document Template merge fields in this section of the Helpguide. If the merge field you want is not currently available, you can submit a suggestion via our Product Suggestion Portal, and it will be reviewed by our team.